Return & Refunds Policy 

Effective Date: 01/01/2026

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Direct Stop Shop, LLC website located at https://www.directstopshop.com (“Website”).

2. Contact Information

For questions regarding returns or refunds, please contact our Customer Service team:

Email: support@directstopshop.com
Address: 6125 W Sam Houston Pkwy N, Ste 501, Houston, TX 77041

Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (Central Time)

3. Return Eligibility

Customers in the United States may request a return within 14 days of receiving their order, subject to the conditions below.

3.1 Conditions for Return

To be eligible for a return, items must meet all of the following criteria:

  • Unused and Undamaged: The item must be unused and in the same condition as received

  • Original Packaging: Item must be returned in its original packaging with all labels and tags attached

  • Proof of Purchase: A receipt or order confirmation is required

4. Return Process

4.1 Initiating a Return

To initiate a return:

  1. Contact Customer Service at support@directstopshop.com within 14 days of receiving your order.

  2. Provide your order number and reason for the return.

  3. If approved, you will receive return instructions and, if applicable, a Return Merchandise Authorization (RMA) and prepaid shipping label.

4.2 Preparing Your Return

  • Securely package the item in its original packaging

  • Include all accessories, manuals, and promotional items

  • Include any return authorization documentation provided

  • Attach the prepaid return shipping label (if provided)

4.3 Shipping the Return

  • Ship the package within 7 days of receiving return authorization

  • Use the provided prepaid label or a trackable shipping method

  • Returns shipped outside the allowed window may be rejected

5. Return Shipping Costs

Return shipping costs are covered by Direct Stop Shop, LLC for approved returns.

6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

  • Eligibility: Unused items in original packaging

  • Timeframe: Return request must be made within 14 days of delivery

  • Refund: Issued to the original payment method minus a 25% restocking fee

6.2 Defective or Damaged Goods

  • Notification: Contact us within 48 hours of delivery

  • Documentation: Photos or videos required

  • Resolution: Replacement or full refund, including shipping costs

6.3 Incorrect Product Received

  • Notification: Contact us immediately upon receipt

  • Resolution: We will cover return shipping and send the correct item or issue a full refund

6.4 Product Never Arrived

  • Notification: Contact us if your order does not arrive within the estimated delivery timeframe

  • Resolution: We will investigate with the carrier and offer a replacement or full refund if confirmed lost

6.5 Order Cancellation

  • Before Shipment: Orders may be canceled for a full refund

  • After Shipment: Follow the standard return process after delivery

7. Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

  • Custom or personalized products

  • Perishable goods (food, flowers, newspapers, magazines)

  • Intimate or sanitary items (unless unopened and unused)

  • Gift cards

  • Downloadable or digital products

8. Refunds

8.1 Refund Conditions

Refunds are issued after returned items are received and inspected.
You will be notified via email regarding approval or rejection.

8.2 Refund Processing

  • Method: Original payment method

  • Processing Time: Up to 14 business days, depending on your bank or card issuer

8.3 Partial Refunds

Partial refunds may apply if:

  • Items are returned damaged or incomplete (not due to our error)

  • Returns are received after the allowed return window

9. Exchanges

  • Eligibility: Defective, damaged, or incorrect items

  • Process: Contact support@directstopshop.com

  • Shipping Costs: Covered by Direct Stop Shop, LLC

10. Timelines Summary

  • Return Request Window: 14 days from delivery

  • Return Shipping Window: 7 days after approval

  • Refund Processing: Within 14 business days after inspection

11. Legal Rights

This policy does not affect any statutory rights you may have under applicable U.S. law.

12. Questions and Support

For additional information or support:

Email: support@directstopshop.com
Website: https://www.directstopshop.com

By making a purchase on our Website, you agree to this Return and Refund Policy.

Direct Stop Shop, LLC
6125 W Sam Houston Pkwy N, Ste 501
Houston, TX 77041
Email: support@directstopshop.com
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (Central Time)